If it is not what we showed you. Damaged, the wrong item, or materially different from the photographs — tell us within 30 days of delivery. One email and one clear photo is enough to start. You choose a refund or a replacement, and in many cases we settle it from the photo and you keep the item.
If it never arrives. If your parcel has not reached you 60 days after it shipped, we refund your order in full.
We reply within 1–2 business days. Please email us before sending anything back — our pieces ship from several studios, so the right return address depends on your order. Full terms in our Refund Policy.
