Order Tracking
Every parcel we send comes with a tracking number. Here is when it arrives, how to read it, and what we do if something goes wrong.
When your tracking number arrives
Your order confirmation email arrives straight after payment — it confirms what you bought, but it does not contain a tracking number yet, because nothing has left the building.
Your shipping email is the one with the tracking number. It goes out the moment a parcel actually leaves. Before that, your order is still being prepared:
| Type of item | Preparation before dispatch |
|---|---|
| Made-to-order pieces | 2–6 business days to print, finish and quality-check |
| Curated pieces | Up to 5 business days to pick, pack and dispatch |
| Digital downloads | Emailed immediately after payment — no shipping, no tracking needed |
Once you have the number, please allow up to 48 hours for it to start showing movement. A tracking number only goes live once the carrier physically scans the parcel into their network. Until that first scan, it can look like nothing is happening — that is normal.
Where to find your tracking number
It is in your shipping email. Search your inbox for Moonchild World — the email subject starts with “A shipment from order…”. Tap the tracking link inside it and you will go straight to the carrier’s live tracking page. Nothing to type in, nothing to copy.
Also check your spam or promotions folder — shipping emails sometimes land there.
Have an account with us? Every order and its tracking link is listed under your account, so you never have to hunt for the email again.
If a parcel has left but you cannot find the email anywhere, send us your order number and we will send the tracking link back to you — usually the same day.
Your order may arrive in more than one parcel
If you ordered a printed piece and a piece of jewellery together, they come from different places. They will arrive separately, at different times, with different tracking numbers — and each parcel gets its own shipping email. You are not charged twice, and nothing is missing. The rest is still on its way.
If your parcel is late, lost, or marked delivered but not in your hands
- Check the tracking in your shipping email first — it is the most up-to-date record.
- If it says delivered, please check with the people you live with, around porches, side gates and mailrooms, and with your local post office quoting the tracking number. Carriers occasionally scan a parcel as delivered a little early.
- If it is still missing, email us at support@moonchildworld.com with your order number. We will chase the carrier ourselves — you do not have to do that part.
Our guarantee: if a parcel has not reached you within 60 days of being shipped, we refund your order in full. No argument, no restocking fee, and you do not need to prove anything beyond it not having arrived.
Still need a hand?
Email support@moonchildworld.com with your order number and we will reply within 1–2 business days. You can also use our contact page.
Full details on rates, delivery estimates and peak-season timing are in our Shipping Policy.