Contact information
Talk to us
There is one way to reach us and it works: support@moonchildworld.com
We reply within 1–2 business days, Monday to Friday. A real person reads every message — there is no ticket queue and no bot. If you have an order, please include your order number so we can look it up straight away.
What we can help with
- Where your order is, or a tracking number that has stopped moving
- An item that arrived damaged, wrong, or not as pictured
- Refunds, returns and cancellations
- Changing a delivery address before an order ships
- Whether a specific piece will reach you in time for a date that matters
- Anything about a product before you buy it — sizes, materials, dimensions, origin
Company details
Moonchild World is a trading name of:
MOONCHI LTD
Registered in England and Wales, company number 14285731
Registered office: 7 Coronation Road, Dephna House, London NW10 7PQ, United Kingdom
Website: moonchildworld.com
Email: support@moonchildworld.com
Please note that our registered office is an administrative address. It does not hold stock, accept parcels or receive visitors. If you need to return an item, email us first and we will send you the correct return address for your particular order — our pieces ship from several different studios and warehouses, so it varies.